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Frequently Asked Questions
Order PROCESS
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Get more details on our shipping and returns policy here.
All our products are hand made, inorder to maintain the integrity of products and our workforce, delivery takes 3 days (business days do not include weekends or public holidays) . Delivery hours are between 10am to 5pm.
You can contact us through our contact page here! We will be happy to assist you.
OUR PRODUCTS
Our products are made from different materials including but not limited to brass, silver, wood, beads and more. Check the product description to confirm material details.
We will gladly accept unworn, undamaged products purchased at full price, or products received with manufacturing defects, for an exchange or a return via store credit within 7 days of the delivery date. To be approved, a return must meet all the following criteria:
- The item was shipped to an address in the Kenya (we are unable to accept returns from other international countries at this time).
- Items are unworn, undamaged, and in their original condition with all packaging included.
- The return request is initiated within 7 days of delivery.
- The item arrived damaged or defective within the 7-day return period.
- The return is approved within 7 days from the delivery date.